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111 S. Wacker Drive
Chicago, IL 60606-4301
P: 1.888.831.9500 |
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RR Donnelley BCS provides a variety of communication services in specialized industries and markets including support for communication applications in the utility, travel & entertainment, government, educational, and manufacturing markets. Our experienced technical and operational teams deliver cost effective, customized solutions that fit the unique communications requirements and business objectives of each industry.
Industry consolidation and new competitors are driving our customers to look for cost effective communication alternatives. Mergers, acquisitions and divestitures are occurring daily in many industries, creating the need for consolidated communication. The solutions provided by RR Donnelley BCS must be cost effective and productive. We help make every message you send an opportunity to enhance your business-to-consumer and business-to-business customer relationships. BCS executes with precision, speed and impact to turn your vital client communications into the profitable client contact. Trust it to us.
Utilities
Deregulation... environmental and community pressures... they all create a unique context for utilities. But you still face pressure to increase revenues, contain costs, and work more effectively with your customer base. RR Donnelley BCS can help by delivering focused, comprehensive business solutions that combine digital print, transactional mail, and digital delivery. BCS offers a range of services designed to create competitive advantage for you. Applications include the following:
- Monthly billing
- Service notices
- Service update letters
- Electronic Bill Payment and Presentment (EBPP)
- Tax reporting communications/compliance
- Home appliance service contracts
- Promotional inserts
Travel & Entertainment
The travel and entertainment industry includes cruise lines, airlines, travel agencies, hotels, resorts and theme parks, and is an industry that competes heavily for the traveler's discretionary income. Personalized, targeted communications provide a competitive advantage in this market segment. RR Donnelley BCS has taken a leading role in personalizing travel documents (see Travel Success Story), and has proven, comprehensive solutions - both print and electronic - for various industry applications. Some of those vital communications include the following:
- Final travel documents
- Pre-travel mailers
- Inquiry follow-up booklets
- Invoices (to travel agents and guests)
- Tickets (print and electronic)
- Personalized or versioned travel brochures
- Personalized invitations and postcards
- Targeted, variable newsletters
- Loyalty and membership documents
- Travel/reservation confirmations
Government
RR Donnelley BCS offers various print and e-service solutions to government bodies, utilizing a comprehensive technology and production platform. When security needs are high, turn to BCS. We have the features and processes that fulfill security requirements. Partner with us for improved management of printing and print related services, simplified print procurement processes, and high levels of quality and service. Our new IPS color technology offers an economical solution for Notice of Valuations - where color is instrumental in comparing assessed valuations. You can count on BCS to provide flexible solutions that can significantly improve performance and financials. Some of the vital government communications we provide include the following:
- Property tax bills
- Assessor statements
- Court appearance notices
- Jury summons'
- Renewal notices (i.e. - Vehicle license plate)
- Vehicle title fulfillment
- Invoices and statements
- Checks
- Insurance cards
- Variable imaged tax forms / year-end processing
Education
In higher-level education, competition for students has caused institutions to become more aggressive marketers - with increased financial pressure. The challenge is for information to be current, timely, make a good impression, and have a positive ROI. BCS solutions utilizing personalization and customization can meet this challenge.
For an industry requiring digital color to promote understanding of complex reporting documents, BCS has multiple production solutions within its nationwide facilities. Our IPS color technology is the ideal solution for large quantity, high value, four-color test result statements. We are able to handle the complex imaging, sorting, packing requirements, the large imaging capacity, and the data handling abilities that school districts require. Some of the communications we provide for the educational industry include the following:
- Welcome kits
- Standardized test reporting
- Alumni fundraising solicitations and renewals
- Personalized, variable communications (i.e. - newsletters, postcards)
- Tuition statements
- HR booklets and communications
- Tax form reporting / compliance
Manufacturing
The manufacturing industry has been affected by computers, the Internet, and technology. Their need for vital communications has increased - both outward to consumers, and inward to employees. Those communications must be either a profitable and/or an effective contact. Beyond their products themselves, documents are manufacturers' most critical tool, and BCS can help with variable, customized, and personalized communications. An often-overlooked customer communication vehicle is statements/invoices, where messages have high readability. BCS has many applications in the automotive industry including the following:
- Lease/loan statements (invoices)
- Recall notices
- Information requests (hand raiser programs)
- Customized direct mail pieces
Additional internal applications within manufacturing include the following:
- HR booklets and communications
- Tax form reporting / compliance
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