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111 S. Wacker Drive
Chicago, IL 60606-4301
P: 1.888.831.9500 |
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- Leverage the power of the Internet to improve customer loyalty and satisfaction AND reduce costs.
- Use the power of a web presentment service without the capital or human resource investment.
The ability to communicate with customers faster and more cost-effectively creates competitive advantage . . . especially when doing so accelerates accounts receivables. With BCS as your outsource partner, you can leverage the power of both traditional and Internet communications to transform your documents into dynamic information tools.
The eStatement program offers personal and/or confidential communications delivered electronically. These vital communication pieces - or statements - are transformed from a one-way transactional document into an interactive communication tool. Integrated with traditional print strategy, eStatements from BCS will reduce statement and CSR costs, provide targeted cross sell and up sell opportunities, drive traffic to your Web site, and improve customer satisfaction and retention. Features include the following:
- 24 x 7 x 365 access to account and account history information
- Ability to search and retrieve important data on statements or to download statement data to a spreadsheet; Data extraction and analysis capabilities
- View document over an encrypted connection
- Multiple output options
- PDF or HTML presentment
- Targeted, personal marketing message capabilities
- Online customer service tools and links
The eBill program provides you with a critical link to your customer. With BCS' Electronic Bill Presentment and Payment (EBPP) program, a bill is not just a transactional document managed by accounts receivable, but a dynamic marketing and communication tool where you can offer customers new products and services based on market intelligence. Providing an immediate two-way dialogue, customers can give input, report problems, request new services or change features without calling customer service. You benefit by a faster payment process and reduced statement and CSR costs. Features include the following:
- 24 x 7 x 365 access to account and account history information
- Ability to search and retrieve important data on statements or to download statement data to a spreadsheet or personal financial management program w/sorting/selection capabilities
- Electronic payment; Biller direct or consolidator presentment with payment
- Multiple output options
- PDF or HTML presentment
- Targeted, personal marketing message capabilities
- Online customer service tools and links
The eCommunication program provides messaging via e-mail, fax and wireless communication to your customers all from one data stream. BCS' comprehensive solution lets you incorporate intelligent links within a customer's e-mail directing them to other products and services you offer. Send out your statement, bill, or invoice encrypted right into your customer's e-mail inbox. Provide convenience, improved service and response for your customer. Reduce print and mail costs and drive traffic to your Web site. Features include the following:
- HTML, HTML light, or standard text formatting; Broadcast or transactional formats
- Secure, encrypted email (no special software required); Wireless protocols supported
- Variable backgrounds, graphics, colors and fonts
- Variable messaging using multiple blocks of text
- Embedded URL links; File attachments
- Document tracking; Online or email reports
- Broadcast voice messaging and Interactive Voice Response
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